Service and after-sales

Customer loyalty and customer satisfaction arise through the competence and communication skills of service and after-sales service staff.

Long-term customer loyalty is fostered in the follow-up support provided by service and after-sales service. The communicative skills and salesmanship of your service team is decisive for your repeat-purchasing and cross-selling rates.

In our many years of collaboration with our partners, we have developed didactic approaches that ensure the practical applicability of learning content and the transfer of learning.

 

Core principles that characterize our approach in service and after-sales service:

Core principles that characterize our approach in service and after-sales service:

  • Service training courses must be conceptualized carefully in terms of their didactics.
  • Service staff expect practical solutions for their daily work routines.
  • A balance between specialist knowledge and communicative attitudes is of prime importance.
  • Hands-on experience beats theory.
  • Trainers have to be familiar with the working environment of the participants.
  • There has to be an appropriate balance in all training measures between customer-focused thinking and business orientation.

 

Service training measures have to be carefully designed and finely tuned in terms of their didactics and learning content.